There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order or there could be a size issue. We will replace the product to your satisfaction. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.
The return process of the product can be restricted depending on the nature and category of the product.
Conditions for return:
- Please notify us of receipt of a Damaged / Defective product within maximum 24 hours of delivery.
- Please notify us of receipt of a size issue in your product within maximum 48 hours of delivery.
- Incase of any other reasons returns are only accepted within 48 hours of delivery.
- Products/Items should be UNUSED.
- Products should be returned in their original packaging along with the original price tags, labels and invoices.
- Customers returning the goods are responsible for freight charges, current freight rate is Rs. 100/-. You may wish to self ship the product to us incase you don't want to pay the freight charge.
- Once the goods are received at the Kendiee center, we will examine the product and if the claim is found genuine, we will refund the product price
- The refund will be given as wallet credits that can be used on the website in future.
- If the claim is found not valid, you will have to pay the delivery fees again for getting the product delivered back.
- We do not have an exchange policy for used products, no matter how rarely used.
Return of product
Goods can be returned within a designated period. The exact return period and return policy differs from product to product. Please contact our customer service for the detailed information. Customers returning goods are responsible for freight/return handling charges.
Size wrong items and quality problem items can be exchanged. For defective products, If a defect or damage is confirmed on the returned products, we will give you a complete refund including the charges you have accrued of delivery and return. The refund will be paid to your wallet of Kendiee.com account.
We will process the refund after receipt of the product by Kendiee or its business partner. Refund will be processed within 7 working days.
The applicable amount will be refunded in the form of wallet credits only that are redeemable in your next purchase.
If after multiple re-attempts for delivery of the product, the product is shipped back to Kendiee, after which the customer asks for a re-delivery, the customer shall have to bear the complete RTO charges levied by the delivery partner on Kendiee.